These are the operating policies for the service as described on this site. They form the agreement between you and Pickit Farm Fresh Private Limited (“Pickit”, “we”, “us”) covering the Pickit app, this website and every crate we deliver.
Acceptance
By creating an account, placing an order or using the service in any way, you accept these terms and our Privacy Policy, Shipping Policy and Refund Policy, which are part of this agreement. If you do not accept them, do not use the service.
Eligibility
You must be at least 18 years old and able to enter a binding contract under Indian law. You must have a delivery address inside our serviceable area, and the details you give us must be accurate and current.
Your account
You are responsible for what happens under your account, including keeping your login credentials and the OTPs sent to your mobile number private. Tell us immediately if you suspect unauthorised use. We may suspend an account we reasonably believe is compromised, and we will contact you when we do.
Subscriptions and billing
- A subscription renews automatically on the cadence you chose until you pause or cancel it.
- Your crate locks for edits at 8pm on the evening before your delivery day. After that the farm has already been given the harvest list.
- We charge your saved payment instrument at 8pm the evening before each delivery, for that delivery only. We do not bill in advance for future weeks.
- If a payment fails we retry once and notify you. If it fails again, that delivery is skipped — the subscription itself is not cancelled.
- You may skip a delivery or pause the subscription up to 24 hours before your slot, and cancel at any time. There is no joining fee, lock-in or cancellation charge.
Pricing and taxes
Prices shown in the app are in Indian Rupees and include applicable taxes unless stated otherwise. Fresh produce pricing moves with the season; we may revise plan prices with at least 14 days’ notice, and the new price applies only to deliveries after that notice period. Prices already charged are never revised retrospectively.
Substitutions
We harvest to order, which means crops occasionally fail between your edit and your delivery — rain, pest damage, or a yield that simply came in short. When that happens we substitute an item of equal or greater value from the same category, and the app tells you what changed before the crate arrives. If a substitution does not work for you, report it under the Refund Policy and we will credit the item.
Crates remain ours
The reusable crate is lent to you, not sold. Please leave it accessible for collection on your next delivery. If a crate is not returned across two consecutive deliveries we may add a replacement charge, shown in the app before it is applied, and refund it if the crate later comes back.
Acceptable use
You agree not to:
- resell crates or individual items delivered under a household subscription;
- use another person’s payment instrument or account without authority;
- abuse the refund process by reporting issues that did not occur;
- scrape, reverse engineer, overload or interfere with the app, website or our systems; or
- threaten or abuse our delivery staff, support team or partner farmers.
We may suspend or close an account that does any of these.
Intellectual property
The Pickit name, logo, characters, artwork, copy, photography, app and website are owned by us or licensed to us. You may not copy, adapt or use them commercially without written permission. Anything you submit — a review, a photo with a support ticket — you keep, but you grant us a licence to use it to operate and improve the service.
Disclaimers
Fresh produce varies. Size, colour, weight and appearance differ between harvests, and the crate list rotates with the season. We describe what we deliver as accurately as we can, but we do not warrant that any specific vegetable will be available in a given week.
Wash and cook produce as you normally would. Our ozone wash substantially reduces surface residue and microbes; it is not a substitute for safe handling in your own kitchen. If you have a food allergy or intolerance, check the item list in the app before you order.
The app and website are provided on an “as is” basis. We do not warrant that they will be uninterrupted or error-free.
Limitation of liability
Nothing here excludes liability that cannot be excluded under Indian law, including liability for death or personal injury caused by our negligence, or for fraud.
Subject to that, we are not liable for indirect or consequential loss, or for loss of profit, business or opportunity. Our total liability to you for any claim arising out of or in connection with this agreement is limited to the total amount you paid us in the three months before the event giving rise to the claim.
Indemnity
You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these terms, your misuse of the service, or your violation of another person’s rights.
Termination
You may close your account at any time from the app. We may suspend or close an account for a serious or repeated breach of these terms, for suspected fraud, or where we are required to by law — with notice wherever it is practical to give it. On closure we collect any outstanding crates, settle any refunds due to you, and handle your data as described in the Privacy Policy.
Governing law and disputes
This agreement is governed by the laws of India. We would much rather resolve a problem directly, so please write to hello@pickit.farm first — most disputes end there. If a dispute cannot be resolved that way, the courts at Bengaluru, Karnataka have exclusive jurisdiction.
Contact
Pickit Farm Fresh Private Limited
No. 24, Krishna Reddy Layout, Domlur, Bengaluru 560071, Karnataka, India
hello@pickit.farm · +91 80 4718 2200